Return & Cancellation Policy

At Mimi Mart, customer satisfaction is our priority. If you are not satisfied with your purchase, please review our return and cancellation policy below.

1. Order Cancellation

Orders can be cancelled before they are packed or dispatched.
Once an order has been dispatched, cancellation is not possible.
To cancel an order, contact our customer support immediately.

2. Return Policy

We accept returns only under the following conditions:

Damaged products received.
Defective or expired products.
Incorrect product delivered.
Missing items in the order.

Returns must be requested within 24 hours of delivery.

3. Non-Returnable Items

The following products cannot be returned unless they are damaged or incorrect:

Fresh Fruits & Vegetables
Dairy Products
Frozen Foods
Perishable Items
Opened or Used Products
Personal Care & Hygiene Products
Customized or Special Order Items

4. Refund Policy

After verifying the returned product:

Refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Cash on Delivery (COD) orders will be refunded via bank transfer or UPI.

5. Replacement Policy

Instead of a refund, customers may choose a replacement if:

The product is damaged.
The wrong item was delivered.
The product is defective.

Replacement is subject to product availability.

6. Return Process

To request a return:

Contact Mimi Mart Customer Support.
Share your Order ID.
Provide photos of the damaged or incorrect product.
Our team will verify the request.
After approval, a pickup or replacement will be arranged (where applicable).

7. Refund Eligibility

Refunds or replacements will not be provided if:

The product has been used.
The product is returned without original packaging.
The return request is made after the allowed return period.
Damage is caused by improper handling after delivery.

8. Delivery Issues

If your order is incomplete, damaged, or incorrect, please notify us within 24 hours of receiving your order.